Questions & Answers
shwem9 Frequently Asked Questions
Over 20 questions that players commonly ask — covering deposits and withdrawals, playing on mobile, football betting, and Myanmar traditional games — all answered in one place.
Whether you're playing at shwem9 for the first time or you're already a regular, this page has full answers to all the questions players ask. Topics include deposit and withdrawal processes, how to pay with KBZPay and Wave Money, how to play smoothly on mobile, and how football bet results are decided — all organized into clear sections. Use the category headings below to jump straight to what you're looking for.
Withdrawal Questions
Withdrawal requests at shwem9 are processed within 1 hour. Transfer time depends on your chosen payment method — KBZPay and Wave Money are generally the fastest. We recommend completing your account verification details in advance to avoid delays caused by incomplete information.
The minimum withdrawal amount at shwem9 is 10,000 Ks. Amounts below this cannot be withdrawn in a single request. You can only submit a withdrawal once your balance reaches 10,000 Ks, and this limit applies to all payment methods.
Yes — bonus funds can be withdrawn, but you must meet the wagering requirement first. For the 150% welcome bonus, the bonus amount must be wagered 20 times before withdrawal. For example — if you receive a bonus of 30,000 Ks, you must wager 30,000 × 20 = 600,000 Ks before you can withdraw.
If your withdrawal stays "Pending", it may be due to one of the following — account verification not yet complete, a Wagering Requirement that has not been met, or incorrect transfer details. If it has been over 1 hour, contact our support team immediately via Live Chat.
shwem9's withdrawal service operates 24 hours a day, 7 days a week. You can submit a withdrawal request at any time — nights, weekends, holidays — and it will be processed within 1 hour. We operate on Myanmar Standard Time (MMT).
Myanmar Traditional Games
3D lottery produces a 3-digit result from 000 to 999. Players pick their numbers in advance and receive a prize if the result matches. Draw times and payout rates are clearly shown inside the game, so you can check them there. We do not offer number recommendations.
In 2D lottery, you pick a 2-digit number and wait for the result. Draw times are shown in the in-game announcement. Players can pick any number from 00 to 99, and a matching result pays the set prize amount. We do not offer number recommendations.
Yes. 2D, 3D, and traditional Myanmar games can all be played smoothly on Android and iOS phones through your browser. No app download is needed — just go to shwem9.run, log in, and pick a game from the lobby.
Shan Koe Mee is a card game that has been popular in Myanmar for many years, played in 3 rounds. Players draw 3 cards, decide how much to bet based on their hand, and win prizes according to their cards. At shwem9, you can play through both the live casino software and your mobile browser.
Playing on Mobile
Yes — you can access shwem9 directly through your mobile browser (Chrome, Firefox, Safari) without downloading an app. The website automatically adjusts to fit your phone screen, so players get a smooth gaming experience.
Yes. Open shwem9.run in Chrome, tap the menu (⋮), and select "Add to Home Screen". In Safari, tap the Share icon and choose "Add to Home Screen". This lets you open it from your phone just like an app, and you can access it instantly without using download data.
shwem9 runs smoothly on Android 8.0 and above, and iOS 13 and above. The site displays well on screens from 360px wide up to tablet size. A stable 4G or Wi-Fi connection is recommended for live casino games.
If your connection drops during a game, the result already generated by the game provider's server-side Random Number Generator (RNG) is recorded. When you reconnect and log back in, the game result will not have changed and you can view it in your history. If the issue persists, contact us via Live Chat.
Deposits
The minimum deposit amount at shwem9 for all payment methods is 3,000 Ks. This applies equally to KBZPay, Wave Money, AYA Pay and bank transfers, so players can get started with whichever method they prefer.
If your payment is complete but the funds haven't appeared in your account after 15 minutes, send a screenshot of your transfer receipt to our staff via Live Chat and request a check. We recommend keeping a record of your transaction that includes the payment reference number and amount.
shwem9 supports the 4 most convenient payment methods for Myanmar players — KBZPay, Wave Money, AYA Pay and bank transfer. Every method has a minimum deposit of 3,000 Ks and lets you start playing right away.
shwem9 does not charge any deposit fees. However, payment services such as KBZPay, Wave Money, and AYA Pay may have their own fees, so we recommend checking the rates for whichever service you use before depositing. There are no fees charged on shwem9's side.
To deposit with Wave Money, log in to your shwem9 account, go to the Deposit page, and select "Wave Money". Transfer the amount from your Wave Money app to the Wave Money number shown, then enter the Transaction ID in the deposit form. Once done, the amount from 3,000 Ks upward will be credited to your account.
Football Betting Questions
Yes — shwem9 supports real-time in-play betting (Live Betting) on matches that are currently underway. You can watch the odds change as the game progresses and place additional bets whenever you like. We recommend using 4G or Wi-Fi for a stable connection.
Football matches are settled after 90 minutes, or when full time is reached. Whether Extra Time and Penalty Shootouts are included depends on the market type the player selected when placing the bet. Funds are credited to your account within a few minutes of the result being settled.
Odds show how much you can win on top of your stake. For example — if you bet 10,000 Ks on Team A at odds of 1.85 and Team A wins, you receive 18,500 Ks. A handicap levels the playing field between two unevenly matched teams by adjusting the goal difference. Clear explanations are available when you open the market inside the game.
Yes — shwem9's football section covers EPL (English Premier League) and MNL (Myanmar National League) matches. UEFA Champions League and FIFA World Cup fixtures are also available depending on the current season. You can see all available matches in the Sportsbook section.
If a match is postponed or cancelled before it starts, the staked amount is refunded to your original account. For matches that are abandoned mid-game, the outcome depends on the Sportsbook rules, so we recommend reading the terms and conditions on the football page.
Need more help?
If you have a question not covered in this FAQ, you can reach shwem9's 24/7 Live Chat support in Myanmar language for an instant response. You can also email us at [email protected] and we will get back to you.