shwem9's Responsible Gambling Policy
Gambling should be for fun. At shwem9, you always have access to tools, advice, and support to keep your gaming in check.
Our Commitment
At shwem9, the health and wellbeing of our players comes first. We believe gambling is a form of entertainment, not a way to solve financial problems. That is why shwem9 takes responsibility for ensuring every player can gamble in an environment where they stay in control.
We do more than provide players with the tools they need — we also work to maintain transparency in how gambling is conducted and to prevent problem gambling before it starts.
shwem9's responsible gambling policy applies to all players — we encourage everyone to avoid gambling on credit, not to chase losses, and to put family and work responsibilities before gambling.
shwem9's 5 Commitments
- Every player has the right to set their own deposit limits
- Self-exclusion can be activated at any time
- Under-21 users are verified and denied access
- Trained staff available 24/7 to support you in Burmese
- Gaming history and transaction records are available for you to view clearly
21+ and Protection Tools
21 and above only
shwem9 allows only those aged 21+ to register an account and play. Anyone under 21 is not permitted to use this platform. Appropriate measures are in place to prevent underage access.
Setting a Deposit Limit
You can set a daily, weekly, or monthly deposit limit to control your spending. Once a limit is set, it takes effect immediately, helping you manage your budget safely. Contact Support to get this set up.
Taking a Break from Playing
If you feel like you need a short break, you can choose a Time-Out. You can pause your play for 24 hours, 1 week, or 1 month. During that period, you can still log in to your account, but you will not be able to deposit or play.
Applying Self-Exclusion
If you feel you are struggling to control your play, you can apply for self-exclusion. State a period of 6 months, 1 year, or longer and contact Support — we will act on it straight away. We respect this decision fully.
Checking Your Play History
You can clearly view your play history, deposit and withdrawal records, and results within your account. This lets you see how much you have spent and how much time you have used, helping you become a more aware player.
How to Get 24/7 Support
For anyone experiencing problems related to gambling, you can reach us via 24/7 Live Chat (in Burmese) or at [email protected]. Our staff will help you with care.
Warning Signs of Problem Gambling
Playing should be fun. But if you are experiencing any of the following signs, you should be aware that gambling may be becoming a problem. These are not meant to judge yourself or someone close to you — they are here to help you spot things early.
- Playing only to try to win back lost money, and losing even more in the process
- Trying to stop playing but failing and returning to it again and again
- Spending less time with family due to gambling, leading to tension and conflict
- Borrowing money or looking for other sources of funds to gamble with
- Losing track of time while playing and sessions getting longer and longer
- Hiding your play from those who have asked you to stop, or being dishonest about it
- Only feeling happy when gambling, and feeling down or miserable when not playing
Questions to Ask Yourself
Ask yourself these questions honestly and answer as many "yes" as apply —
- Have you ever gambled with money you could not afford to lose?
- Has gambling ever negatively affected your work or education?
- Have you ever felt ashamed or felt your reputation had suffered because of gambling?
- Has your family ever asked you to stop gambling?
- Have you ever felt sad or guilty after gambling?
If you answered "yes" to 3 or more questions, please contact our Support team.
How to Use the Responsible Play Tools
To access the tools to control your play at shwem9, all you need to do is contact Support. Follow the steps below —
Log in to your account
Log in to your shwem9 account and open Live Chat, or send an email to [email protected].
Choose a Tool
Tell the agent which tool you want to use: a deposit limit, a Time-out period, or Self-exclusion.
State the period / amount
Set your daily deposit limit amount, Time-out duration, or the number of days for Self-exclusion. It will take effect immediately.
Receive confirmation
Our agent will send you a confirmation once it is done, and the change will be reflected in your account record.
Tips for responsible gaming
shwem9 offers the following tips to help you keep gaming enjoyable —
- Set a budget — Decide in advance how much you can afford to spend and commit to not going over that amount
- Limit your time — Set a session length before you start, use a timer, and stop when it goes off
- Don't chase losses — Be aware that trying to win back money you have lost can lead to losing even more
- Put your wellbeing first — Use the money set aside for gaming to eat well and spend time with your family instead
- Don't play under alcohol or drugs — Financial decisions should only be made with a clear head
- Don't treat gaming as a source of income — Gaming is for entertainment, not a way to make money
Financial control checklist
When setting a gaming budget —
Decide on a spending limit (e.g. under 10,000 Ks per month)
If you exceed that amount, stop playing immediately and review your budget
If needed, contact Support to set a deposit limit on your account
How to get help
If you feel that gaming is causing problems for you, don't wait — contact shwem9 Support right away. Our agents speak Burmese and are available 24/7. We promise to keep your personal information confidential.
shwem9 fully supports any decision you make to take a break from gaming. Even during a Self-exclusion period, we will be here for you day and night.
24/7 Live Chat — Burmese language (available after logging in)
When to contact Support
- When you want to set a deposit limit
- When you want to activate a Time-out period
- When you want to apply for Self-exclusion
- When you feel like gambling is becoming a problem for you
- When you want to report that a family member is having a problem
Find enjoyment through responsible gambling
Enjoy shwem9's games while you are in control of your gambling. Check it out — choose from football, Casino, or Slots and play.